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Hamari 7 din ki return policy hai, yani aap item receive karne ke baad 7 din ke andar return request kar sakte hain.
Return ke liye eligible hone ke liye item usi condition mein hona chahiye jisme aapko mila tha, yani unworn ya unused, tags ke sath aur original packaging mein. Aapko receipt ya proof of purchase bhi dena hoga.
Return start karne ke liye aap hame deepFreg@gmail.com par contact kar sakte hain.
Please note ke returns ko neeche diye gaye address par bhejna hoga:
[E-123, 19L Gali Habib Wali Near yasir Broast Chungi Amar Sidhu Lahore]
Agar aapki return request accept ho jati hai to hum aapko return shipping label aur instructions bhej denge ke package kahan aur kaise bhejna hai. Jo items pehle return request ke baghair bheje jayenge unhein accept nahi kiya jayega.
Return se related kisi bhi sawal ke liye aap hame deepfreg@gmail.com par contact kar sakte hain.
Jab aap order receive karein to please turant check karein. Agar item defective, damaged ho ya galat item receive ho to foran hame contact karein taake hum issue ko evaluate karke theek kar saken.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at deepfreg@gmail.com.
